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Helpful answers for every step, from choosing your furniture to delivery and looking after it at home.
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Ordering & PaymentChoosing your furniture and placing an orderView 6 answersDeliveryLead times, delivery areas and getting readyView 7 answersWill It Fit?Measuring your furniture and access routeView 6 answersReturns & CancellationsGetting help with a return, refund or problemView 6 answersFurniture Care & GuaranteesLooking after your furniture and getting supportView 6 answersContact Us & Visit UsSpeak to our team or plan your showroom visitView 6 answers
Popular questions
A few helpful places to start.
How long will my order take to arrive?
Estimated lead times vary by product, supplier and whether an item is in stock or made to order. Check the delivery estimate on the product page before ordering.
If you have already ordered, contact us with your order number for an update. Delivery dates are estimates; see our Delivery Policy for full details.
Can I request a fabric or finish sample?
Samples are available for selected ranges. Please contact us with the product name and the fabric, colour or finish you would like to see, and we will confirm what is available.
Sample availability depends on the product and manufacturer.
What should I measure along the delivery route?
Measure the narrowest clear opening of external and internal doors, hallways and any gates. Include tight corners, low ceilings and other obstacles between the entrance and the final room.
Check the furniture's delivery or packaged dimensions where available. Product dimensions alone do not confirm that an item can be manoeuvred through a doorway.
What should I do if an item arrives damaged?
Inspect your items on arrival and tell the delivery team about any visible damage. Take clear photographs of the item, packaging and any delivery paperwork, then contact us as soon as possible with your order number.
Our policies ask that delivery damage is reported within 48 hours. This does not affect your statutory rights. See our Returns & Refunds Policy for full details.
Still need a hand?
Our friendly team can help with products, orders and aftercare.
For the full details that apply to your order, please read our Terms & Conditions, Delivery Policy and Returns & Refunds Policy.