Privacy Policy

The Place for Homes Ltd
Last updated: April 2026

At The Place for Homes Ltd, we are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the rights you have in relation to your information.

The Place for Homes Ltd is the data controller of your personal data.
Company number: 01929528
ICO registration number: ZA070641

 

 

1. Who we are

The Place for Homes Ltd
Unit 1, Retail Area
Sutton Rd, Llandow
Cowbridge
CF71 7PA

Email: customerservices@theplaceforhomesltd.co.uk
Website: www.theplaceforhomesltd.co.uk

 

 

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2. When we collect your personal data

We may collect your personal data when:

·         you visit our website

·         you make an online or in-store purchase

·         you contact us by phone, email, online form, or in person

·         you request a quote, consultation, or product information

·         you book services such as delivery, measuring, or installation

·         you engage with us on social media

·         you enter competitions or promotions

·         you complete surveys or provide feedback

·         you review our products or services

·         you sign up to receive marketing communications

·         a third party shares your information with us with your permission

·         you visit our showroom or premises where CCTV may be in operation

 

 

 

4. How we use your information

To process orders and provide services

We use your information to:

·         fulfil orders

·         arrange deliveries, installations, measuring, and fitting services

·         manage payments and refunds

·         provide aftercare and warranty support

Legal basis: Performance of a contract.

To communicate with you

We use your information to:

·         respond to enquiries

·         provide quotations

·         send order confirmations and delivery updates

·         contact you about your purchases or services

Legal basis: Performance of a contract and legitimate interests.

To offer finance options

If you choose to apply for finance, we may share relevant personal data with:

·         Novuna Consumer Finance

·         Klarna Bank AB (publ)

These providers act as independent data controllers and process your information in accordance with their own privacy policies. They may also carry out credit checks and automated decision-making to assess your eligibility.

Legal basis: Performance of a contract at your request and legitimate interests.

To improve our services

We may use your information to:

·         understand customer preferences

·         improve our website, product range, and customer experience

·         request reviews and feedback

Legal basis: Legitimate interests.

For marketing

We may send you information about products, offers, and updates where permitted by law.

You can unsubscribe from marketing communications at any time.

Legal basis: Consent or legitimate interests, depending on the circumstances.

To comply with legal obligations

We may process your information to:

·         meet legal, tax, and accounting requirements

·         prevent fraud

·         protect our business and customers

Legal basis: Legal obligation.

 

 

 

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5. Who we share your information with

We may share your personal data with trusted third parties where necessary, including:

Operational service providers

·         delivery and logistics companies

·         installation teams, fitters, and subcontractors

·         IT, website, hosting, and system providers

·         payment processing providers

Finance providers

·         Novuna Consumer Finance

·         Klarna Bank AB (publ)

Manufacturers and suppliers

We may share your personal data with manufacturers or suppliers in order to:

·         register product warranties

·         provide aftercare support

·         facilitate repairs, replacements, and warranty claims

Professional advisers and authorities

·         accountants, auditors, and legal advisers

·         regulators, courts, law enforcement, or other authorities where required by law

We require third parties to handle your personal data securely and in accordance with data protection law.

We do not transfer your personal data outside the UK or EEA unless appropriate safeguards are in place.

 

 

 

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6. Warranty registration

Where applicable, we may share your personal data, such as your name, contact details, and product information, with manufacturers or suppliers to:

·         register warranties for furniture, flooring, and home accessories

·         provide product support and aftercare

·         process warranty claims, repairs, or replacements

This helps ensure your purchases are correctly registered and supported throughout the relevant warranty period.

 

 

 

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7. How long we keep your information

We only keep personal data for as long as necessary for the purposes for which it was collected.

This will usually mean:

·         up to 6 to 10 years for purchase and transaction records

·         warranty-related data for the duration of the warranty period and any reasonable follow-up period

·         marketing data until you opt out or unsubscribe

·         longer where we are required to keep records for legal or regulatory reasons. 8. How we protect your information

We take appropriate technical and organisational measures to protect your personal data, including:

·         secure systems and encrypted transactions

·         restricted and password-protected access

·         secure third-party payment processing

·         monitoring for vulnerabilities and security threats

·         HTTPS protection on our website. 9. Your rights

Under UK data protection law, you may have the right to:

·         access the personal data we hold about you

·         ask us to correct inaccurate or incomplete data

·         ask us to delete your data in certain circumstances

·         object to or restrict certain types of processing

·         request transfer of your data to another organisation

To exercise any of these rights, please contact us using the details at the bottom of this page.

You can also find out more about your rights from the Information Commissioner’s Office at www.ico.org.uk.

 

 

 

10. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

 

 

 

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11. Cookies and tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used, and support marketing activity.

Please see our Cookie Policy below for more information.

We do not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

 

 

 

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

The Place for Homes Ltd
Unit 1, Retail Area
Sutton Rd, Llandow
Cowbridge
CF71 7PA

Email: customerservices@theplaceforhomesltd.co.uk
Website: www.theplaceforhomesltd.co.uk