Refund policy

Returns & Refunds Policy
The Place for Homes Ltd

Last updated: April 2026

 

1. Your right to cancel (Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us in writing by email at customerservices@theplaceforhomesltd.co.uk.

You must include your order number and details of the item(s) you wish to return.

Once you have notified us, you must return the goods within a further 14 days.

 

 

2. Returning non-faulty goods

If you wish to return an item that is not faulty:

·         items must be unused and in 'as new' condition

·         items should be returned in original packaging where possible

·         all components, instructions, and fittings must be included

You are responsible for return costs and ensuring goods are safely packaged.

We can arrange collection, and charges may apply or be deducted from your refund.

Refunds are issued only after inspection and confirmation the goods are in resalable condition.

 

 

3. Collection and returns process

To arrange a return, email our customer service team. We will advise the appropriate method.

Collections are typically carried out Monday to Friday during working hours and charges may apply.

 

 

4. Refunds

·         Refunds are processed within 14 working days of receiving goods

·         Refunds are issued to the original payment method

·         Delivery charges are non-refundable unless goods are faulty

We reserve the right to refuse a refund if goods are not returned in a resalable condition.

 

 

5. Faulty or damaged goods

Please inspect goods upon delivery.

·         Damaged items must be reported within 48 hours

·         Missing items must be reported within 7 days

·         Faulty goods within 30 days may be refunded, repaired, or replaced

·         Faults within 6 months will be repaired or replaced where possible

These rights are in addition to your statutory rights.

 

 

6. Non-returnable items

The following cannot be returned unless faulty:

·         bespoke or made-to-order items

·         customised furniture or flooring

·         special order items

For hygiene reasons, mattresses, pillows, and bedding cannot be returned if opened or used.

 

 

7. Special orders and bespoke products

Products made to your specification cannot be cancelled or returned once production has started.

·         made-to-measure flooring

·         custom furniture

·         special order upholstery or cabinetry

This does not affect your statutory rights where goods are faulty or not as described.

 

 

8. Your responsibility

You must take reasonable care of goods while in your possession.

·         items must not be damaged or altered

·         items must be properly packaged for return

·         items must include all parts and documentation

 

 

9. Contact us

The Place for Homes Ltd

Unit 1, Retail Area
Sutton Rd, Llandow
Cowbridge
CF71 7PA

Email: customerservices@theplaceforhomesltd.co.uk

Website: www.theplaceforhomesltd.co.uk

 

This policy does not affect your statutory rights.