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Terms & Conditions
The Place for Homes Ltd
Last updated: April 2026
1. About us
The Place for Homes Ltd (Company Number: 01929528)
Unit 1, Retail Area, Sutton Rd, Llandow, Cowbridge, CF71 7PA
Email: customerservices@theplaceforhomesltd.co.uk
2. These terms
These Terms & Conditions apply to all purchases made from us, whether in-store, online, or by phone. By placing an order, you agree to be bound by these terms.
3. Using our website
Provide accurate and up-to-date information
Not misuse the website or attempt unauthorised access
Not impersonate another person
We may update or withdraw the website at any time and are not responsible for third-party links.
4. Placing an order
You will receive an order acknowledgement email confirming receipt of your order. This is not acceptance.
Your order is accepted when goods are dispatched or confirmed for delivery/collection.
We may cancel orders if products are unavailable, payment fails, or errors occur.
5. Pricing and payment
Prices are in GBP and include VAT unless stated
Delivery charges may apply
Payment is taken at time of order
We accept cards and finance options
We may cancel orders if pricing errors occur.
6. Finance options (Novuna & Klarna)
Finance is available via Novuna Consumer Finance and Klarna Bank AB. Approval is subject to credit checks and agreements are with the lender.
7. Delivery and installation
Delivery dates are estimates.
Ensure safe access to property
Ensure items fit through access points
Be available to accept delivery
Failed deliveries may incur additional charges.
Larger items will require two people to assemble
8. Risk and ownership
Goods remain our property until paid in full. Risk transfers upon delivery.
9. Product descriptions and variations
Our products are displayed and explained as closely as possible as the samples we have in the showroom
Colours may vary
Natural materials vary
Measurements approx ±4cm
Hand-finished items may differ
These are not faults.
10. Made-to-order and bespoke goods
Custom or made-to-order items cannot be cancelled or returned once production begins.
Made-to-measure flooring
Custom furniture
Special orders
11. Returns and cancellations
Refer to our Returns & Refunds Policy for full details including 14-day cancellation rights and exclusions.
12. Faulty goods
Within 30 days: refund, repair or replacement
Within 6 months: repair or replacement.
13. Warranty and aftercare
We may share your details with manufacturers to register warranties and support claims.
14. Limitation of liability
We are not liable for indirect losses such as loss of profit.
Nothing excludes liability for death, injury, or fraud.
15. Events outside our control
We are not responsible for delays caused by events beyond our control such as supplier delays, weather, or transport issues.
16. Complaints
We want you to be completely satisfied with your purchase. If something isn’t quite right, we’ll do everything we can to resolve the issue as quickly and efficiently as possible.
You can contact us at customerservices@theplaceforhomesltd.co.uk. You may also contact Citizens Advice or Trading Standards.
17. General terms
These terms form the entire agreement. If any part is invalid, the remainder remains in effect. We may update terms at any time.
18. Governing law
These terms are governed by the laws of England and Wales.
19. Contact details
The Place for Homes Ltd, Unit 1, Retail Area, Sutton Rd, Llandow, Cowbridge, CF71 7PA
Email: customerservices@theplaceforhomesltd.co.uk