Softnord Hugo pouf

Hugo pouf

With exceptional comfort to really stretch out and relax and the vast variety of modules to mix, you can really make this collection big, small, and unique to your living space. The Footstool is the perfect accompaniment to the collection

Delivery Policy

CHRISTMAS DELIVERY

To guarantee delivery before Christmas across the UK, all orders must arrive at our warehouse by 1st December.

Please note that the lead times shown on our website are estimates only and may vary depending on supplier availability and delivery volumes during the festive period. To avoid disappointment, we recommend placing your order as early as possible and allowing extra time for delivery arrangements. 

If pre-Christmas delivery is essential, please contact our team on 01446 772927 or email customerservices@theplaceforhomesltd.co.uk, and we’ll be happy to advise on a product-by-product basis.

UK DELIVERY

Where we deliver

Our aim is to provide you with the best possible service and as such we offer delivery to the room of choice  on all orders ordered online at The Place For Homes website to addresses within mainland GB*. 

*The following postcode areas: PH, PA, FK, DD, HS, IV, KW, KY, and AB will incur an additional charge. This will be advised prior to your order being processed. The following postcodes G, EH, ML, KA, TD & DG, PL, TR due to transport surcharges will incur a flat additional delivery charge of £75.00 regardless of order value. Alternatively, if you would prefer a quote prior to placing your order, please contact one of our dedicated sales team on 01446 772927 or by email on info@theplaceforhomesltd.co.uk.

When and how we deliver

This will depend on the product purchased and you will be advised by email of the estimated delivery time and the method of delivery. The Place for Homes Ltd will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the control of The Place for Homes Ltd, the customer will be contacted to agree an alternative date.

The majority of our products will be delivered via specialist furniture carriers. This is a one or two man service (depending on the items ordered).* You will receive a telephone call / text and / or email from the carrier at least 48 hours before the planned delivery to agree a date and time (usually am or pm). Deliveries will take place Monday to Friday (excluding Bank Holidays) and must be signed for.

You will be asked to inspect the goods for damage or faults and sign to accept the delivery. It is your responsibility to inspect your goods upon receipt and to reject or mark clearly on the delivery paperwork if the goods are damaged or there is a visible fault.

Delivery Access

It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property etc. In order to minimise the likelihood for damage it is your responsibility to ensure that access routes are clear, and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods.

For carrier deliveries you may be offered the option of paying a small extra charge for a premium delivery service. For example, your delivery will be made on a day and time specified or for your item to be unpacked and packaging to be taken away. All deliveries must be inspected & signed for.

* Where, in the opinion of our delivery crew, there is a problem with access, either due to size or weight issues then delivery will be completed to the customer’s door only. If you have concerns over access please contact us on 01446 772927 or by email on info@theplaceforhomesltd.co.uk where we will endeavour to make suitable arrangements with you.

How long will my order take to be delivered?

Delivery timescale are estimated depending upon stock status and availability. All products on our website indicate estimated delivery times, based on typical service levels from our suppliers. Items marked IN STOCK will be delivered to you in maximum 14 working days . Items that require special finishes and are made to order will be delivered in line with the information provided on the product page. If you have ordered several items with different delivery timescales, you must apply the longest delivery time to your entire order.

We regularly update delivery times of our products, however, sometimes there is a possibility that an item may not be available within the quoted timescale. In such circumstances we will contact you as soon as we are aware and update you regarding the situation.

We will do everything we can to minimise these delays, however, we cannot allow cancellation of orders nor will we be able to offer compensation for delays.

Quick delivery items

This relates to items marked as in stock on our website. These items can usually be despatched within 48-72 hours (working days only) and will for smaller items generally be delivered through the parcels network. For large furniture items these will be sent with our specialist logistics partners within 14 working days. 

Returns, Refunds and Your Right to Cancel

In compliance with the Consumer Contracts Regulations you have a cancellation period where you may withdraw your order and therefore your agreement with us. The cancellation period is any time up to fourteen days after the date we have delivered your goods to you.

To exercise your right of cancellation, you must give written notice to The Place for Homes by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient. The goods must be returned to us within 14 days of the cancellation.

If the goods are cancelled for any reasons other than being defective, you will be required to arrange and pay for the cost of returning the goods to us. The items must be returned to The Place for Homes Ltd, Unit 1 Retail Area, Sutton Road, Llandow, Vale for Glamorgan, CF71 7PA. Alternatively, we will collect the goods from you and charge you the direct cost of collection or reserve the right to deduct this from your refund.

The product must be in its delivered form and must not have been tampered with in any way, you are advised to wherever possible use the original packaging to protect the product on its return journey.

The product will be inspected on return to ensure that the product has not been tampered with and is complete, including the instructions and any fittings. Please be advised that you have a duty of care for the products during the period of cancellation of your order and the collection / return of the goods.

We will refund or re-credit you within 14 working days of the goods being returned in an undamaged condition and capable of being resold.

Divans sets, pillows, bedding and mattresses

Customers wishing to cancel divan sets, pillows, bedding and mattresses after their order has been despatched must ensure that the goods are returned to The Place For Homes unopened and unused in an “as new” condition complete in the sealed original packaging and with all instructions included.

Customised special orders and bespoke items

Any products that are customised or bespoke are not subject to the cooling off period as we will have commissioned a supplier to make the goods specifically for you. This will include special order upholstery, bedroom, dining and floor coverings where a specific colour, size and / or fabric leather or wood has been selected and special ordered from a supplier for you. Any goods ordered to the customer’s specifications, or that have been clearly personalised or which by reason of their nature cannot be resold, cannot be returned. This includes any special orders and orders for non-stocked items.

LAMP SHADES

All shades are applicable for a 25% restocking fee and must be returned complete with original cellophane.  

LIGHT BULBS

All Bulbs & Electrical accessories are non-returnable. 

Returns

Please note that a refund will only take place once the goods have been returned and inspected and deemed to be in a suitable condition. The customer accepts reasonable collection charges to return the goods.