'Conditions' means these terms and conditions and the special conditions.
'Users' means the users of the website collectively.
'Personal information' means details provided by you on registration.
'Website' means the website located at www.theplaceforhomesltd.co.uk
'Cookies' means small text files which our website places on your computers hard drive to store information about your shopping session and to identify your computer.
'You' means a user of the website.
'Goods' means the goods displayed for sale on the Website. It may also include any service that comes with the goods;
'Made-To-Measure' means Products altered or made to measurements provided by you such as curtains, blinds, bedspreads and valances;
'Self-Assembly Products' means furniture delivered flat packed for assembly by the customer;
'Working Day(s)' means any day other than a Saturday, Sunday or any day which is a public holiday;
'We / us' means The Place for Homes Ltd;
'you', 'your' means the customer.
2. Use of the website
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us on 01446 772927. You agree not to impersonate and other person or entity or to use a false name or name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use of any other person accessing the Website using your shopping account and / or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently this website or any part thereof with our without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of a Website; and / or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access as your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites and resources and do not review or endorse and are not liable or responsible, directly or indirectly, for :
the privacy practices of such website
2. the content of such websites including without limitation any advertising, content, products, goods or other materials or services in or available form such websites or resources
1. the use to which others make of these websites or resources, nor for any damage, loss or offence caused by, or in connection with the use of or reliance in any such advertising ,content , products, goods or other materials available on such external websites or resources.
3. Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The Place For Homes Ltd.
- As your product is shipped from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or Cancel an Order. When you have taken delivery of your goods, the passage of risk will occur from The Place For Home Ltd to you.
- Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing, product picture or product description error.
- Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (card holder) address. In this instance we will make every effort to contact you.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English. The details of your specific contract will not be filed by The Place For Homes Ltd. If you do require any information regarding orders you have placed with The Place For Homes Ltd please write to us at the following address:
The Place For Homes Ltd
Unit 1, Retail Area
If you wish to cancel an order, you may do so by contacting us at firstname.lastname@example.org or call us on 01446 772927. You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.
Non-faulty Goods Returns procedure
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be requested within 14 days of receipt and returned within a further 14 days in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special ordered or made to measure they are non returnable. Special Order goods can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a Special Order. This does not affect your statutory rights.
Special Conditions For Hygiene Reasons:
Please note that for reasons of hygiene we cannot accept non-faulty returns of the items below if their packaging has been opened in any way at all. If such items have been opened and are returned to us we will be unable to refund your purchase and we may dispose of your goods. Please therefore use the return request form to request return and to ensure that your refund is processed as quickly as possible. This does not affect your statutory rights.
Items covered by the above Conditions
All duvets, pillows, mattresses and mattress protectors.
How to return your goods:
Email our customer services team on email@example.com including: order number, product description, the reason for the return and whether you want a refund or a replacement.
We will then email or phone you back to advise you of the required method of return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item
On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable to make weekend collections.
Return of Faulty Goods
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault within 30 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.
If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
Cancellation or Return of Made-to-order products
Should you wish to cancel your Special Order product for any reason you have 7 days following order confirmation to do so.
Returning goods outside the prevailing consumer protected rights are not an entitlement and must be agreed by The Place for Homes ltd. As detailed in our returns policy, which is available online or in store, goods which are specially ordered or made to measure are not returnable. Any refunds issued for returned goods will be subject to a deduction for any costs incurred. An additional collection charge will be made if you require us to collect the goods. All refunds for delivered products will be administered from our Customer Service Department. In the event of an intermediary company be used to transport your order overseas, The Place for Homes Ltd would only be liable for returns to the intermediary address and no onwards costs would be covered.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
5. Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than fourteen working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
- Goods made to your specification
- Mattresses, mattress toppers, duvets, pillows, pierced jewellery
6. Risk & Property
We carry the risk of loss or damage to the Products until you receive them. The Property of the Products will pass to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.
7. Description of products
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same. We regret that no responsibility can be accepted for these slight variations which all add to the unique features of our Products including but not limited to the following:
On fabric and wallpaper the shade will inevitably vary slightly from one printing batch to another.
Fabric patterns are not matched unless expressly stated otherwise.
On certain leather finishes there may be shade variations, and the small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use, and seat covers will mould to body shapes which is a feature of natural leathers.
Many of our Furniture Products are individually hand finished and therefore there may be some slight differences between batches.
Some of our Products are hand finished to look distressed. Distressing will vary from Product to Product and is a unique design feature and not a defect.
All measurements are approximate, please allow +/- 4cm variance on sizes stated. At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.
Some larger Self-Assembly pieces will require two people to assemble.
Every reasonable effort on this website is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.
8. Prices & Payment
All prices are in Pounds Sterling inclusive of VAT at the current rates but excluding delivery charges. Where a WAS price is quoted it is the highest price for which the goods were on sale in any of our stores or website for at least 28 consecutive days within the last six months.
All reasonable care is taken to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".
It may be necessary to raise our prices in certain circumstances, e.g. if component costs increase or currency conversions change materially.
The price for the Products you order will be the price confirmed to you soon after you place your order. If an error is identified or varies from any quoted price, we will contact you by separate email to check that you still wish to proceed.
You may pay using Visa, MasterCard or Maestro.
Your chosen payment method will be debited immediately when you click Place My Order, NOT when the order is despatched.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
9. Complaints Procedure
At The Place for Homes Ltd we want you to be completely happy with your purchase. In the unlikely event that something doesn't go quite right, we'll do our best to resolve your issues as quickly as possible. To help us deal with your complaint effectively please ensure you provide the following information:
Your order number
The item number / product name about which you would like to complain
Your email address
Your telephone number
Please contact us by email at firstname.lastname@example.org or telephone on 01446772927
Trading Standards Institute
This is a free, independent government backed service which provides advice and assistance in resolving disputes between businesses and consumers.
We work closely with our local Trading Standards Offices to ensure that we are responding quickly and appropriately to any concerns raised by our customers.
They advise that you contact the Citizens Advice Consumer Service for initial advice via:
Tel: Citizens Advice consumer helpline on 03454 04 05 06
The Place for Homes Ltd shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind or any act of God, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order of public authority or any other cause whatsoever beyond its control.
Intellectual property and right to use
You acknowledge and agree that all copyright , trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non - commercial use only . You agree not to (and agree not to assists or facilitate any third party to) copy, reproduce transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws statutes and regulations regarding the Website.
Limitation of liability
Whilst we will use reasonable endeavours to verify the accuracy of any information we place in the Website , we make no warranties whether express or implied in relation to it's accuracy.
The Website is provided on as is and as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied in relation to the Website or any transaction that may be conducted in or through the Website including, but not limited to, implied warranties of non - infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy , reliability of the Website.
We will not be responsible or liable to you for any loss of content of material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the Products. This does not effect your Statutory Rights, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
- Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The [place For Homes Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Official Company Information
The Place For Homes Ltd
Registered Head Office
The Place For Homes Ltd
Unit 1, Retail Area
Registered Company Number in England and Wales : 1929582 VAT Registration Number: 438 6905 17
(A) The Conditions and any Contract shall be construed and given effect to according to English Law.
(B) The Customer/Supplier hereby prorogates the exclusive jurisdiction of the English Courts.