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The Place for Homes
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Cancellations & Refunds

Items Purchased from Stock

If, after placing your stock order, you decide that you wish to cancel you may do so by contacting our customer service department on 01446 772927 or emailing [email protected]. You must do this as soon as possible. If the order has already been dispatched, then we may not be able to cancel the delivery. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A cancellation notice, together with your receipt will be posted to your nominated address.

Bespoke Items or Special Orders

If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 days of you receiving our first order acknowledgement e-mail, we regret that we will have to charge you a cancellation fee.

Stock Orders

If your stock order has been conducted only through our website, you have 14 working days from receipt of your furniture in which to advise us in writing that you do not wish to keep the goods. In relation to faulty / damaged goods you have 30 days to exercise your right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).

Notification can be sent by fax to 01446 775336 or by email to [email protected].

After we have acknowledged your request we ask you to do the following things to assist with the uplift of the goods:

  • Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. Please retain the packaging and return goods in their original wrappings.
  • Please make the furniture available for collection within 7 days.
  • We will refund to you all the monies paid for the goods excluding any supplementary costs.
  • Please note we cannot accept the return of the following items:
    • i. Mattresses and divan beds, pillows or bedding unless unopened and in their original packaging.
    • ii. Any partially assembled flat pack furniture unless the item is found to be faulty.

Once the goods are back at our warehouse and have been inspected, we will confirm the refund amount due by e-mail and make the repayment within 7 days. A final cancellation notice together with your receipt will be posted to your nominated address.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.