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Delivery Policy

FREE UK DELIVERY

Where We Deliver
Our aim is to provide you with the best possible service and as such we offer free delivery on all orders to addresses within mainland GB*.

*The exceptions to this are the following postcode areas: PH, PA, IV, KW and AB where there will be a small additional charge. This will be advised prior to your order being processed. Alternatively, if you would prefer a quote prior to placing your order, please contact one of our dedicated sales team on 01446 772927 or by email on info@theplaceforhomesltd.co.uk.

Delivery outside mainland GB
In the event of you requiring delivery outside mainland GB, we are able to provide you with a quote and arrange this for you. Should you require this service please contact us on 01446 772927 or by email on info@theplaceforhomesltd.co.uk.

When and how we deliver:
This will depend on the product purchased and you will be advised by email of the estimated delivery time and the method of delivery.

The majority of our products will be delivered via specialist furniture carriers. This is a one or two man service (depending on the items ordered) to the room of your choice.* You will receive a telephone call from the carrier at least 48 hours before the planned delivery to agree a date and time (usually am or pm). Deliveries will take place Monday to Friday (excluding Bank Holidays), and must be signed for.

The goods will be unpacked in your room of choice* and the packaging removed. In the event of you not wishing to have the goods unpacked we will ask you to sign a brief disclaimer to acknowledge this decision. You will be asked to inspect the goods for damage or faults.

It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property etc. In order to minimise the likelihood for damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods.

For carrier deliveries you may be offered the option of paying a small extra charge for a premium delivery service. In this case your delivery will be made on the day and time specified. All deliveries must be signed for.

* Where, in the opinion of our delivery crew, there is a problem with access, either due to size or weight issues then delivery will be completed to the customer’s door only. If you have concerns over access please contact us on 01446 772927 or by email on info@theplaceforhomesltd.co.uk where we will endeavour to make suitable arrangements with you.